Questions at Purple Payday Australia

We have worked tirelessly over the years to make the loan search process as simple as possible. We do understand though that you may have questions about our products and services. Therefore, we have compiled the most frequently asked questions we receive and provided the answers below to help:

Purple Payday is a loan brokerage service for use by customers in Australia. Using our technology platform, we take your online application and attempt to find a suitable lender from our trusted panel of providers. We aim to find suitable loan products for every person who uses our site. Purple Payday is not a direct lender and doesn’t directly offer loan products to consumers.

Purple Payday is a non-obligation loan matching platform and there is no fee for using our service. There really is no reason why you shouldn't see how Purple Payday can help you.

We do our best to find a lending partner for everyone who submits an application. However, there may be circumstances where we are unable to do so. In these cases we will pass your details on to a broker partner who will also attempt to find a suitable loan for you.

All our lending partners have different criteria a customer must meet in order to be successful with an application. Despite this, there are some basic criteria that all applicants must meet for Purple Payday to be able to search for a loan. You must:

1. Be an Australian citizen
2. Be 18 years or older
3. Have an active bank account
4. Have a regular source of income (minimum $800)

Although not required, you will have more success in getting a loan if you have an active checking bank account and are in full time employment.

Typical one month payday loans work on the basis that for every $100 you borrow, you will repay an extra $24. So, if you borrow $100, if repaid within the month you will repay $124. If you borrow $200 within the month you will repay $248 and so on.

We are required to collect the personal information of applicants for two reasons. Firstly, this information helps us locate a lender most suited to your requirements. Secondly, they assist in eliminating fraud by helping ascertain you are who you say you are and that the bank account you wish to have the funds deposited to is owned by you.

Yes! We are very serious about keeping our customers safe. Our website is secured by GlobalSign and we use an encrypted database to pass information on to lender partners.

Purple Payday will not perform any credit checks as part of the loan matching service. Many of our our lending partners are also sympathetic to consumers previous circumstances and will base their lending decision on your current situation. However, some of our lending partners may wish to carry out checks before accepting your application. If you are denied a loan by a lender on this basis, we will endeavour to match you with a lender who should be able to help.

Of course. Regardless of your credit rating, Purple Payday can help you find a loan. Many of our lending partners specialise in lending to consumers who have poor credit history. As many of the loans we match customers with are short term loans (less than 12 months), lenders are more concerned with your ability to repay credit now, rather than your past history in paying back credit.

The application process and decision time is very quick. It will only take a minute or so to enter the details required to find you a loan. Once you click submit we send your details to our trusted lending partners to attempt to find you a suitable loan. Using our innovative technology, we search our whole-of-market lender panel and have a decision for you in just a couple of minutes. We do ask you to please be patient whilst we're searching though; and not to refresh or close the application page, as you are likely to miss out.

In most cases, Lenders will arrange to credit your account via an electronic payment. Similarly, on the agreed repayment dates, they will arrange a one-off debit payment to be credited from your chosen account. If you wish to arrange a different payment method, please contact your prospective lender directly to discuss options.

If you are struggling with repayments we strongly advise you to contact your lender directly. They may be able to discuss alternative options and help you successfully repay your loan. Please be aware that failure to repay your loan by the agreed dates will likely incur additional charges.

We are always happy to hear from our customers. If you are happy with our service, please let us know! If you are unhappy, let us know why. We are constantly striving to improve our offering and it is through your valuable feedback that we can successfully do this. Please visit our Contact Page.

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